Great question. First, early on we tried to do this for customers but it is far more complicated than it may seem. Imagine a customer says, “Put marine snaps on the left side of the curtain.” Is that left from an interior perspective or outside perspective? Do snap sockets face in or face out? Do you need them spaced closely for wind, or do you need only a few to make the panel easier to open? How tall is the lady of the house? (same issue for magnets)? At times, this seemingly simple communication exchange could take up to 20 minutes.
When marine snaps are placed, they are more or less permanent (can be romved carefilly with wire cutters). What happens if we don’t precisely fulfill the clients request do to miscommunication? Do they send it back? Do we have to resend a new panel? What if it is going international?
Direct online orders (currently 50% of all orders) become impossible and guess what happens to the price? Up 30% for a task that takes just a few minutes. It isn’t that the task itself would drive the higher price, it’s the extra sales staffing, errors, shipping, waste due to a huge potential for miscommunication.
These items aren’t difficult to place. In fact, we have a video of a 9-year old showing you how. It is easy. Yet, a rare few clients who don’t read websites before making purchases get very indignant that the curtains don’t come with the fasteners pre-installed. We don’t hide the fact that clients install these items and if this task is not for you, then we understand, but this product is not for you.