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If there are any problems with your curtain, we will resolve it quickly to your satisfaction. We sincerely want you happy and we believe you don't want us to lose money. You will know if the curtain does not meet your expectations soon after receiving them.
While mosquito curtains are designed to last, we would like any returns to be made within 4 weeks. With care, Mosquito Curtains will last about 4-8 years and Clear Vinyl curtains about 4-6 years (longer with excellent care). See Customer Reviews.
The mosquito netting and no-see-um netting are high quality fabrics, but with limits. A weed eater will definitely make a hole, raking the netting repeatedly against a stucco corner, or rose bushes will wear a hole. Curtains are vulnerable to sharp objects and hot objects that will melt the netting such as cigarettes and gas blowers (gardeners should be made aware).
Clear Vinyl panels are perfectly dense and should be removed in heavy winds over 25mph and will crack if manipulated at temperatures below minus 10-degrees farenheit. We ask you to please be careful with your measurements! We recognize that ordering such a product online is new to many of you and perhaps a bit of a challenge. If there are any miscuts, we won't ask who, what or why. We will simply correct the error to your satisfaction or you return the curtain for a complete refund of your purchase (not including original or return shipping charges) within 4 weeks of your purchase date. It is an easy guarantee to make since after more than 40,000 orders, we've had only a handful of returns.
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