Frequently Asked Questions

 

Is this a secure website?

We have several layers of security on this website to insure that we are squeaky clean. Our first layer is through our host "Liquid Web" which, by itself, has very robust security. You will also notice that our site is proteccted by an SSL certificate. In the address bar of your browser, you will notice https:// which means that we are protected by an encrypted SSL protocol. We have gone through great effort to protect all "forms" you may fill out, such that our code confuses and kills malicious crawlers searching for email addresses used to SPAM. Our site is monitored by a third party security firm, daily. Lastly, once an order has been placed, credit card information is immediately purged. We DO NOT know or have ANY access to credit card information used for online orders and it is invisible, even to us. Our merchant processor is "Paypal" who is a very large and well respected payment platform. We take security VERY seriously.

Should I order online or over the phone?

Winter Clear Vinyl Panels can only be ordered by phone as we want to help insure planning is done correctly.

What if I make a mistake?

We will correct the mistake and we don't ask who's fault it was. Sometimes we ask that you return the incorrect mosquito netting curtains back to us for a correction; and, sometimes we just start over. Mistakes are very costly to us, and we appreciate that you take good care when placing your order. Measure twice so we can cut and sew once. We don't want to cut down any more polyester trees than we need to. In the end, your recommendations to friends and family are our very best source of advertising. We want you happy! We are a family business and I want my children to be proud that we make a great product that improves the lives of other people.

What if I have non-rectangular shapes?

screen planWe regularly cut slopes and notches. Not a problem though there may be a nominal custom charge.

Is there Velcro® tape on the side bindings?

Not unless you request it. We STRONGLY suggest marine snaps.

Do you put weights in the bottom of the curtain?

No. Outdoor curtains are different than indoor curtains and weights don't work outdoors. It is far more effective to use marine snaps strategically placed at the base of the curtain. We have an entire page used to describe keeping the curtain secure. Read more. There are rare circumstances (mostly industrial) where we have added weights, but weights pose problems for residential applications. First they need to be very heavy to do any good, and you run the risk of getting whacked hard during a stiff wind. Weights make the curtain hang funny and drive the bottom into the floor wearing it quickly, lastly curtains don't bunch very well when using the tracking. Fixed attachment using a few strategically placed marine snaps is definitely the sensible way to keep the bottom fixed.

What if I'm not happy with the product?

Please return it within 4 weeks for a full refund of your purchase price less shipping charges. See our guarantee.

Is this product made in America?

While some raw materials may be may have originated overseas, ALL our vendors are in the US and fabrication is done right here in Atlanta.

Can I have the names of your competitors?

Your local awning company probably makes these and there are a couple of online competitors. We encourage you to check them out, especially their prices, materials and methods. We know you'll be back.

Can you give me the name of a client in my area so I can see the product?

I'm sorry, but we protect the privacy of our clients. Would you want some stranger coming over to your house? I wouldn't send a stranger to a client's house without a full background check (both ways). Unfortunately, it's the world we live in and I would rather miss a sale than have some unforseen event occur.

We don't ever share ANY client information. If you would like a sample package of the netting, please email us with your address. We are an internet business and do not have physical stores. This keeps our prices low. We can appreciate that it may be a bit daunting to make large purchases online for a product you've never had the opportunity to touch and feel. If you need that warm and fuzzy feeling, call us or read about us.

How do I care for my curtains?

Curtains like to be washed at least once a year to remove any dirt. In addition, we offer a wax cleaner for some finer cleaning. Curtains should be removed during the summer months as heat will shrink the curtains over time and the summer UV will yellow the clear Vinyl. Store curtains in a climate controlled environment below 85°F (30°C). Do not store in attic or garage as temperatures can soar. Under a bed is a suggestion.

Can I be a reseller of your product?

Yes. There is value helping clients plan and install mosquito netting curtains. You may direct prospective clients to www.outdoorcurtain.com which has only our photo gallery and no company information or pricing. We have discovered from repetitive orders that several individuals around the world are active resellers. They simply purchase from us and resell at a higher price for their planning and installation services. Anyone can do it without ever letting us know. If you resell more than 4 curtains, we can discuss a modest price concession and ways to purchase some items in bulk. We are seeking a franchisee relationship in Australia and parts of Northern Europe.

Should I use an inside hang or outside hang?

Typically this is only relevant when a curtain panel turns a corner. Fixed Velcro attachment generally uses an outside hang (a path around the OUTSIDE of support columns) while tracking attachment generally uses an inside hang. 90% of clear vinyl orders opt for a fixed Velcro attachment as clear vinyl is perfectly dense and we recommend utilizing all the skeletal structure you can get with an outside hang

Is this difficult to install? How long will it take? What tools will I need?

Curtains are installed with minimal home improvement skills. Can you stand on a ladder and hold a drill? If the answer is yes, you're in business. Most describe it as a fun little half day project. Initial Curtain installation is about 1 hour per 12 feet of curtain for tracking attachment and about 1 hour per 20ft for Velcro® tape attachment. Subsequent reattachments take about 20 minutes per 20ft of curtain.

For tracking attachment, you will need a ladder, a drill, a metal file, a hacksaw and a hammer. For Velcro Velcro® tape attachment, a ladder, a drill, a staple gun, and a hammer. If you are placing marine snaps into masonry, you will need a 5/16" masonry drill bit and a plastic plug available at any hardware store. That's all!

I'm not very handy. Do you have someone who can install this for me?

We emphasize that the product is easy to self install; however, if you are not so inclined, any handyman can easily handle the installation. This product was designed to enable a novice to create a screen porch enclosure.

Is the tracking side mounted or under mounted?

The tracking is designed to be under mounted; however you can always side mount a wood strip and then undermount the track to the wood strip. Review

Is there tracking that runs along the floor?

No. Our tracking isn't designed that way and you would only trip over floor tracking.

Why do I have to place marine snaps and magnets?

Great question. First, with our industrial snap tool it's a breeze to place snaps. Early on we tried to do this for customers but it is far more complicated than it may seem. Imagine a customer says, "Put marine snaps on the left side of the curtain." Is that left from an interior perspective or outside perspective? Do snap sockets face in or face out? Do you need them spaced closely for wind, or do you need only a few to make the panel easier to open? How tall is the lady of the house? At times, this seemingly simple communication exchange could take up to 20 minutes.

When marine snaps are placed, they are more or less permanent (can be romved carefilly with wire cutters). What happens if we don't precisely fulfill the clients request do to miscommunication? Do they send it back? Do we have to resend a new panel? What if it is going international? We don't hide the fact that clients install these items and if this task is not for you, then we understand, but this product is not for you.

I have masonry?

Read more here.

I need non-rectangular curtain panels?

You will need to phone in the geometry and we will help you. Read more

I have aluminum or vinyl siding?

Read more here.

I have gaps above my rafters that need covering?

Read more here.

I have unusually shaped columns?

Read more here.

Will Clear Vinyl Panels contain my pets?

It depends on the situation. Email us with your situation, and we will provide guidance.

Do you do French Doors?

Yes. Clients that use Velcro® tape attachment typically use a 2 panel configuration that splits the curtains in the center. Clients that use Tracking attachment typically use a single panel.

Do you do garages?

Yes. A standard garage is 16ft wide x 84 inches tall. For Tracking attachment, order a single 16ft, 5in. x 84" curtain panel. For Velcro Velcro® tape attachment, order either a 16ft 5in. x 86in. Mosquito Netting Curtain panel, or two 8ft. 3in" x 86in. panels. You can read more about garages here.

Are Clear Vinyl Curtains and Mosquito Netting Curtains Fire Rated?

Yes. ALL curtains pass what is known as the "NFPA701 small test". In short, they pass a California fire rating standard which is the strictest in the country. Certificates are dated here is an example for Clear Vinyl. Clear Vinyl often has a canvas apron. The canvas is not fire rated unless specifically requested (and it is expensive). Applications below 77" tall don't use a canvas apron. Between 77" - 108" the apron is only on the bottom (away from your ceiling). Taller than 108" often requires a top canvas and under the right circumstances can put you at risk. In such cases, let us know this is a concern when you order.